Available Services
Cost Optimization
Looking to optimize your business costs and improve efficiency? Our cost optimization service can help! We specialize in warehouse management, warehouse layout for density optimization, warehouse automation & Robotics, customer experience service, outsourcing, and financial planning and analysis (FP&A). Our team of experts will work with you to understand your business needs and goals, and develop a customized plan to help you maximize your resources and reduce costs.
The Strategic Levers
Warehouse Management (WMS)
Through our Warehouse management service, we help you layout a set of strategies, techniques and technologies to optimize the operations of a warehouse. The main goal of warehouse management is to increase efficiency, reduce costs and improve customer service. One key aspect of warehouse management is the use of warehouse management systems (WMS). A WMS is a software system that helps warehouse managers to plan, organize, and manage their warehouse operations. This can include functions such as inventory management, order fulfillment, picking and packing, and shipping. When a company decides to implement a warehouse management system, it is important to consider the following: System evaluation: Evaluating different WMS options to determine which one will best meet the company's specific needs and goals. Data preparation: Preparing data such as inventory levels, customer information, and order history, to be entered into the new system. Implementation planning: Developing a plan for the implementation of the WMS, including timelines, resources, and responsibilities. Training: Providing training to employees who will be using the WMS, so they can effectively utilize the system's features and capabilities. Go-live support: Providing support during the go-live phase of the WMS rollout, to ensure that the system is working as expected and any issues are quickly addressed. Ongoing support: Providing ongoing support for the WMS to ensure that it continues to function properly and meet the company's needs. A WMS rollout can be a complex and time-consuming process, but with proper planning and execution, it can lead to significant cost savings and increased efficiency. A well-executed WMS can help warehouse managers to improve their inventory control, increase productivity, and reduce errors, leading to improved customer service and increased profitability.
Customer experience Service (CX)
Customer experience service refers to the overall experience that customers have with a company, including all interactions and touch points such as website, phone, email, and in-store visits. It encompasses all aspects of the customer journey, from initial awareness, to purchase, and post-purchase support. An effective customer experience service can help to: Increase customer satisfaction: By providing a positive experience throughout the customer journey, companies can increase customer satisfaction and loyalty. Improve brand reputation: Positive customer experiences can lead to positive word-of-mouth and online reviews, which can improve a company's reputation and attract new customers. Increase sales: By providing a seamless and positive experience, companies can increase the likelihood of customers making repeat purchases and recommending the company to others. To create a strong customer experience service, companies can take the following steps: Understand customer needs and preferences: By gathering feedback and data on customer needs and preferences, companies can tailor their services to meet the specific needs of their target market. Provide personalized service: By providing customized service and tailored solutions, companies can create a positive and memorable experience for customers. Make it easy for customers to reach out: By providing multiple channels for customer service and support, such as phone, email, and live chat, companies can ensure that customers can easily reach out for help whenever they need it. Continuously improve: By regularly gathering feedback and analyzing customer data, companies can identify areas for improvement and make ongoing adjustments to their customer experience service. Providing a positive and personalized customer experience service can be a key differentiator for your company and can help you increase customer satisfaction, improve brand reputation, and drive sales.
Warehouse Density Optimization
Warehouse layout and density optimization refer to the design and organization of a warehouse to maximize space utilization and efficiency. A well-designed warehouse layout can help reduce costs, increase productivity, and improve customer service. Warehouse layout design typically involves the following steps: Assessing the current layout: Identifying areas of inefficiency or wasted space in the current layout, and evaluating the flow of goods and materials through the warehouse. Defining the layout objectives: Identifying specific goals for the new layout, such as reducing travel time for workers, increasing storage capacity, or improving safety. Developing a new layout: Creating a detailed plan for the new warehouse layout, including the placement of storage racks, conveyors, and other equipment. Implementing the new layout: Putting the new layout into action, including moving equipment and materials as needed. Monitoring and analyzing: Monitoring the new layout over time and analyzing data such as worker productivity, inventory turnover, and customer service levels, to evaluate its effectiveness. Warehouse density optimization is the process of maximizing the space utilization in the warehouse, which can be achieved by: Utilizing vertical space: By installing high-density storage solutions such as multi-level storage racks, you can increase storage capacity without increasing the footprint of the warehouse. Implementing efficient storage methods: By using efficient storage methods such as pallet racking, you can reduce the amount of space needed for a given amount of inventory. Optimizing product placement: By placing frequently used items closer to the packing and shipping areas, you can reduce the amount of travel time needed to fulfill orders. Warehouse layout and density optimization are essential to the efficient operation of a warehouse. By maximizing the utilization of space and improving the flow of goods and materials, we can help you can reduce costs, increase productivity and improve customer service.
Offshore Outsourcing
We can help choose and hire third-party companies or individuals to perform a specific task or service that would otherwise be done in-house. This can include a wide range of services, such as PDP ( Product description page) creation, logistics, customer service, and IT support. There are several reasons why a company might choose to outsource certain tasks or services: Cost savings: Outsourcing can be a cost-effective way for a company to access specialized expertise or resources that it does not have in-house. Improved efficiency: Outsourcing can allow a company to focus on its core competencies and improve the efficiency of its operations. Access to specialized expertise: Outsourcing can provide a company with access to specialized expertise or technology that it does not have in-house. Flexibility: Outsourcing can provide a company with the flexibility to scale operations up or down as needed. When outsourcing, we consider several factors such as the quality of the outsourcing provider, the cost of the service, the location and time zone difference, and the legal and regulatory environment of the provider. There are different types of outsourcing that can be done, such as: Offshore outsourcing: This is when a company hires a third-party provider located in a different country to perform a specific task or service. Onshore outsourcing: This is when a company hires a third-party provider located within the same country to perform a specific task or service. Nearshore outsourcing: This is when a company hires a third-party provider located in a nearby country to perform a specific task or service. Outsourcing can bring many benefits to your company, such as cost savings, improved efficiency, access to specialized expertise, and flexibility. However, it also has its own set of risks and challenges, such as cultural differences, language barriers, and lack of control over the outsourced service. We help you evaluate the options we bring and then carefully evaluate the risks and benefits of outsourcing before making a decision.
Warehouse Automation
Warehouse automation and robotics refer to the use of technology to automate and optimize warehouse operations. This can include a wide range of solutions, such as multi-shuttles, auto-store systems, and pouch sorters. Multi-shuttles are automated storage and retrieval systems that use a fleet of small, mobile robots to move inventory around the warehouse. These systems can increase storage density and improve the speed and accuracy of order fulfillment. Auto-store systems are high-density, automated storage solutions that use robots to store and retrieve inventory in a compact, vertical space. They can be used for a wide range of products, from small items like electronics to larger items like furniture. Pouch sorters are automated sorting systems that use a series of pouches or trays to sort and route items to different locations within the warehouse. These systems can increase the speed and accuracy of order fulfillment and reduce the need for manual labor. Warehouse automation and robotics can bring many benefits to a warehouse operation, such as: Increased efficiency: Automation can improve the speed and accuracy of order fulfillment, reducing the need for manual labor and increasing productivity. Improved accuracy: Automated systems can reduce errors and improve inventory control, leading to fewer stockouts and increased customer satisfaction. Increased flexibility: Automation can be used to adapt to changes in product mix, volume, and demand, allowing the warehouse to more easily scale operations up or down. Reduced costs: Automation can reduce labor costs and improve inventory control, leading to significant cost savings over time. Overall, warehouse automation and robotics can help you improve the speed, accuracy, and efficiency of your warehouse operations, leading to increased productivity, improved customer service, and reduced costs.
Financial Planning & Analysis FP&A
You can't improve what you can't measure, and the standard accounting practices fall short of giving you the granularity to make the right decisions when it comes to cost optimization. FP&A is a function within a company that is responsible for the development and communication of financial plans, budgets, and forecasts, as well as the analysis of actual results against those plans. The main goal of FP&A is to support your in-house finance team and provide financial insight and guidance to the company's leadership team, so they can make informed strategic decisions. This includes: Developing and communicating financial plans, budgets, and forecasts: FP&A professionals work closely with business leaders to understand their goals and objectives, and then develop financial plans, budgets, and forecasts that align with those goals. Analyzing actual results against plans: FP&A professionals monitor and analyze the company's financial performance against its plans, budgets, and forecasts, and identify any variances that need to be addressed. Providing financial insight and guidance: FP&A professionals use their analysis and understanding of the company's financial performance to provide insight and guidance to the leadership team on strategic decisions, such as new market opportunities, mergers and acquisitions, and investments in new technology. Identifying and managing financial risks: FP&A professionals also help identify and manage financial risks that the company may face, such as currency fluctuations, interest rate changes, and changes in commodity prices. Cost optimization: Identifying areas of cost savings, and providing recommendations to leadership team on how to achieve it. FP&A is a critical function within a company, as it helps ensure that the company's financial performance is aligned with its strategic goals, and that the leadership team has the information and insight it needs to make informed decisions. It is also important to note that FP&A is a forward-looking function, it's not just about reporting on the past, but rather providing insight and guidance on the future. It's a combination of financial forecasting, budgeting, and analysis, which is used to support decision-making and drive business performance.