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What we do

We elevate businesses through a strategy-led, data-driven approach that blends insight with execution. Every engagement is grounded in measurable business metrics to ensure full transparency and accountability. By uniting strategy, marketing & CX, creative, operations, and technology, we bring together the minds, methods, and tools needed to unlock meaningful, lasting growth.

Capabilities

Strategy

We craft data-driven retail strategies to accelerate growth, optimize operations, and improve profitability—across market planning, channel mix, pricing, merchandising, and financial performance.

Business & Market Strategy

  • Strategic roadmap for retail transformation

  • Optimization of retail business models

  • Retail and promotional calendar planning

  • Competitive landscape and positioning analysis

Channel & Go-To-Market Strategy

  • Channel mix planning across DTC, wholesale, marketplaces, and B2B

  • Go-to-market strategy and execution planning

  • Market entry and expansion strategy

Pricing & Merchandising Strategy

  • Data-driven pricing and promotional strategy

  • Strategic assortment planning and optimization

  • Product categorization and taxonomy structuring

  • Merchandising launch and activity calendar

  • Gross margin optimization and markdown management

  • SKU optimization and rationalization

  • Promotional performance tracking and analysis

  • Profit & loss and cost structure evaluation

  • Cash flow management and working capital planning

  • Retail budgeting and financial forecasting

  • Setup of retail financial reporting systems

  • FP&A advisory and implementation support

  • Treasury operations and payment provider optimization

  • Fraud mitigation and order integrity solutions

  • Shipping cost audits and carrier rate negotiations

Marketing & CX

We design and execute strategies to attract, convert, and retain customers—through paid media, CRM, branded content, seamless digital experiences, and support systems that drive satisfaction and loyalty.

Acquisition & CRM

  • Paid media strategy and campaign execution

  • Email and SMS automation for lifecycle marketing

  • CRM implementation and lifecycle automation

  • Loyalty and membership program design

  • Affiliate marketing program strategy

Brand & Content

  • Brand positioning and content framework development

  • Creative direction and campaign storytelling

  • Customer segmentation and lifetime value modeling

Digital Experience

  • UI audits for web and mobile experiences

  • Optimization of PDP, PLP, and checkout flows

  • Post-purchase journey redesign

  • Clienteling tools and virtual shopping implementation

  • Product data enrichment and optimization

  • Fit guide and size chart enhancement

Support & Retention

  • AI-powered customer service agent setup

  • Customer support escalation and ticket automation

  • Cross-channel customer journey mapping

  •  Customer satisfaction and NPS tracking setup

  • Returns and exchanges process optimization

  • PDP optimization to reduce return rates

Creative

We shape bold, distinctive brands and design high-performing experiences across digital and physical touchpoints. From brand identity and art direction to UX/UI, websites, mobile apps, and marketing assets—we turn ideas into visuals that convert and resonate.

Creative Services

  • Creative direction for campaigns and seasonal stories

  • Brand visual identity alignment and evolution

  • Photography and videography coordination (via partners)

  • Asset development for paid & owned channels

Operations

We streamline retail operations from storefront to fulfillment—enhancing in-store performance, optimizing supply chains, and building scalable systems for inventory, staffing, and returns. The result: smoother workflows, lower costs, and better customer experiences.

Store Operations

  • In-store operations audits and performance reviews

  • Optimization of in-store workflows and processes

  • Store enablement playbooks and SOP development

  • Performance dashboards for stores and staff

  • Mystery shopping and retail performance assessments

Supply Chain & Fulfillment

  • Inventory planning and automated replenishment models

  • Demand forecasting using historical and predictive data

  • Warehouse setup and 3PL onboarding support

  •  Fulfillment strategy for BOPIS, ship-from-store, and hybrid models

  •  Returns process design and cost reduction strategies

  • Returns tracking and performance analytics

  • Electronic Data Interchange (EDI) setup and integration

  • Outsourcing strategy for CX, fulfillment, and support operations

Technology

We deliver powerful technology solutions, including e-commerce development, cloud migrations, AI-driven data platforms, and cybersecurity, designed to optimize and elevate your business.

Web & Full Stack Engineering

  • E-Commerce site development and overhauls (Shopify, Magento, Wix)

  • End-to-end e-commerce projects

  • Architecture modernization and large-scale migrations

  • Integrating and/or decoupling 3rd party systems and ERPs

  • POS integrations and migrations

Data Science & Engineering

  • End to end data platform engineering – everything from CDC and ETL pipelines to dashboards.

  • AI strategy and execution for automation heavy data architecture

  • Data analytics and machine learning for retail and e-commerce businesses

  • IoT based data initiatives for retail businesses

Cloud & DevOps

  • Cloud cost optimization and FinOps

  • Architecture planning, redesings, and executions

  • Migrations from on-premise to cloud architectures, and other modernization initiatives

Advisory Services

  • Fractional leadership for all things technology

  • One-off audits and deep scoping exercises for data and cloud architecture, web architecture, ERPs and machine-learning initiatives

  • Cybersecurity audits

  • Recommendations for online and pos systems

45%

Growth in market share

2M+

New users

60%

Increased revenue

75%

Boost in sales

4.85/5

Customer satisfaction

Let's Connect

Ready to Transform
your Business?

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