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A legacy of Comfort
Client
Orange County Mattress
Industry
Mattress & Home Goods
Capabilities
Shopify POS Implementation
Retail Workflow Optimization
Inventory Management Configuration
Staff Training & Onboarding
Data Integration & Reporting
Change Management
Liquid Code Customization
Partners
Shopify
Date
Jan 2025
The Challenge
OC Mattress operated eight retail locations with disconnected systems and limited visibility across stores. While their online store was hosted on Shopify, in-store operations were fragmented, lacking unified inventory, customer insights, and consistent checkout experiences. Staff found it difficult to manage inventory, track performance metrics, and provide a seamless omnichannel customer experience. The company needed a cohesive retail management system that would unify in-store and online operations, streamline staff workflows, and improve reporting and customer engagement.
The Solution
Retailogists led a complete implementation of Shopify POS across all 8 retail locations, integrating it tightly with OC Mattress’s existing Shopify online store.
Key Activities
Discovery & Configuration
Conducted hardware audits and reviewed existing workflows at each store.
Recommended POS hardware (iPads, scanners, printers, card readers).
Synced product catalog and implemented store-specific inventory logic.
Re-architected product and collection data for omnichannel consistency.
Training & Rollout
Customized POS tile layout based on store needs.
Delivered live training and created quick-reference materials for staff.
Rolled out a pilot store before full deployment.
Activated all 8 locations with on-site and virtual launch support.
Enhancements & Customizations
Customized packing slips and receipts via Shopify Liquid to reflect brand requirements.
Built and configured detailed sales and staff performance reports.
Enabled loyalty capture and customer profile usage at checkout.
The Results
The implementation of Shopify POS across all eight OC Mattress locations created a seamless omnichannel retail environment, unifying online and in-store operations for the first time. With consistent inventory tracking and store-level configuration, staff could access real-time stock data across locations, reducing errors and improving operational efficiency. The checkout process became significantly faster and more intuitive, thanks to optimized tile layouts and streamlined workflows tailored to each store’s needs.
Staff were fully equipped to manage transactions and customer service with confidence following comprehensive training and hands-on support. Additionally, the centralized customer data at the POS empowered associates to deliver more personalized experiences, while robust reporting tools enabled leadership to monitor sales performance, identify top-performing SKUs, and make more informed business decisions. The result was a smoother, smarter, and more connected retail experience for both staff and customers.
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